Privacy Policy

Effective Date: 26th March 2025

At Mamamor, we care deeply about your privacy, as fellow parents, we know how important it is to trust the brands you bring into your home. This Privacy Policy explains how we collect, use, and protect your information when you interact with [www.mamamor.in] (the “Site”).

By using the Site, you agree to the practices described below.

1. Information We Collect

a. Personal Information

When you make a purchase or contact us, we may collect:

Your name, email address, phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Order and communication history

b. Device and Usage Information

We may collect:

IP address, browser type, device type
Session data and site usage (via cookies, pixels, or analytics tools)

c. Optional Information

Your child’s age or interests (only if voluntarily provided)
Survey responses, product reviews, or feedback

2. How We Use Your Information

We use your data to:

Process and fulfill orders
Communicate order status and updates
Improve our products, services, and website experience
Send helpful parenting tips, offers, or product information (you can opt-out anytime)
Ensure fraud prevention and site security

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking

We use cookies and similar technologies to:

Help you stay logged in
Remember cart contents
Improve site experience and performance
Serve relevant ads through platforms like Google and Meta

We display a cookie notice on your first visit where you can accept or manage cookie preferences.

4. How Long We Retain Your Data

We retain personal information only as long as necessary to:

Fulfill your order
Comply with legal, accounting, or regulatory requirements
Improve our services
Inactive customer data may be anonymized or securely deleted after a reasonable period, unless required to be retained by law.

5. Sharing Your Information

To serve you better, we work with trusted partners. These include:

Shopify (our website platform)
Payment gateways (like Razorpay, Shopify Payments, etc.)
Logistics partners (for shipping and returns)
Marketing & analytics services (Google, Meta, Klaviyo, etc.)
Independent agencies and freelancers (for tech, creative, and service support)

These parties only receive the information necessary to perform their function and are expected to follow data privacy standards.

🔒 Important Note on Third Parties

While we take all reasonable care in selecting and working with external service providers, Mamamor is not liable for any misuse, breach, or loss of data that occurs due to the actions or negligence of third-party platforms, partners, employees, or agencies.

Your data may be stored or processed in jurisdictions outside India, including the U.S. or Canada, in compliance with applicable cross-border data regulations.

6. Your Rights

You have the right to:

Access or correct your personal data
Request deletion of your data
Opt-out of marketing at any time

For any such request, please contact us at: support@mamamor.in

We may require identity verification for certain requests, in compliance with privacy laws.

7. Security

We use encryption, HTTPS, access controls, and secure servers to protect your information. Despite this, no method of transmission or storage is 100% secure, so while we do our best, we cannot guarantee absolute security.

8. Children’s Data

We do not knowingly collect data directly from children under 13. Any data related to children (such as age for gift personalization or content recommendation) is collected with the explicit consent of the parent or guardian.

9. Policy Changes

We may update this policy from time to time. All changes will be posted here with the updated “Last Modified” date. Continued use of the Site constitutes acceptance of the revised policy.